Warranty Policy

1. Warranty Period

All products at Snus Sài Gòn are covered by a 30-day warranty from the date of purchase for manufacturer defects.

2. Warranty Conditions

The product is within the warranty period
The defect is a manufacturer fault (not caused by user mishandling)
Proof of purchase or order number is available
The warranty seal is intact

3. What Is Not Covered

Damage caused by improper use or handling
Damage from dropping or heavy impact
Water or liquid damage
Tampered, torn, or missing warranty seals
Normal wear and tear from regular use
Expired products that were within date at time of purchase

4. Warranty Process

Contact our hotline 0896 561 023 for detailed warranty instructions. Warranty processing time is 3–7 business days depending on product condition and availability of replacements.

5. Authenticity Guarantee

Every product sold by Snus Sài Gòn comes with a verifiable lot code and authenticity guarantee. If you suspect a product is not authentic, contact us immediately — we will verify and replace it at no cost to you.